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🚛We offer Free Shipping for orders over $300 to All States (excl. NT).
🛻We offer Free Local Delivery for orders over $200 to nearby areas.
(Local Delivery option will appear at checkout if your address is within the eligible delivery range, basically 15-20km delivery radius)
It typically takes 1-3 business days to process orders before dispatch. Delivery usually takes 1-7 business days depending on your location. We’re doing our best to get your order to you as quickly as possible!
*Delivery times may vary depending on your location and the shipping method selected at checkout.
For Pre-Order Items:
Orders containing pre-order items will be shipped once all items are ready, ensuring a single consolidated delivery. Customers can expect their orders to be dispatched promptly upon product availability. Our pre-order products are generally ready for dispatch within one week of order placement.
Tracking your order:
You will receive a confirmation email containing a tracking ID and a link to follow the journey of your package once we fulfill your order.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at sales@craftrepublic.com.au or 0456 948 270 if you believe you have provided an incorrect shipping address.
Returns:
Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages:
If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions or need further assistance, please reach out to our customer support team at sales@craftrepublic.com.au or 0456 948 270.
Pre-order products are typically available for dispatch within one week of order placement.
Most pre-order items are ready to ship within a week of purchase. If your order contains a pre-order item, we’ll hold your order until everything is ready so you receive all your items together. Don’t worry — we’ll dispatch your order as soon as possible, and you’ll have your wines in hand shortly after!