FAQs

1. How long does it take for my order to be delivered?

Delivery times will vary depending on your location and the shipping method
you choose at checkout. We offer a range of shipping options, you can see the
estimated delivery time for each option at checkout.

2. What is your policy on delivery and what courier do you use?

At JC Fine Wines, we value timely and reliable delivery for our customers. We offer the option for customers to note which courier they prefer, however, we primarily use Sendle for our deliveries. It is important to note that all matters related to delivery, including tracking and issues with delivery, should be addressed with the courier directly. While we cannot directly resolve any issues with delivery, we will do our best to assist and provide any necessary information to ensure a smooth delivery experience.

3.How much does the shipping cost?

Shipping cost will vary depending on the location, the items in the order
and the shipping method you choose. You can see the total shipping cost at the
checkout.

4. Do you offer free shipping?

We do not offer free shipping as a general rule. However, we may
occasionally offer free shipping promotions or discounts on shipping as part of
a special offer or sale. Keep an eye on our website and social media pages for
updates on special offers.

5. Can you help me choose the right wine for a special occasion or
gift?

Absolutely! Our team of wine experts would be happy to help you select the
perfect wine for a special occasion or gift. We can recommend wines based on
your preferences and budget, as well as the occasion or recipient. Feel free to
contact us with any questions or special requests.

6. Do you offer wine tastings or events?

Yes, we offer a variety of wine tastings and events throughout the year.
These can range from small, intimate tastings to large-scale events and
festivals. Keep an eye on our website and social media pages for updates on
upcoming events.

7. Do you offer discounts or promotions?

We occasionally offer discounts and promotions on select wines and products.
Keep an eye on our website and sign up for our newsletter to be the first to
know about special offers.

8. What if I'm not happy with my order?

We want you to be completely satisfied with your purchase. If you are not
satisfied with your order for any reason, please contact us and we will do our
best to resolve the issue. We offer refunds or exchanges for eligible items in
accordance with our return policy.