1. How long does it take for my order to be delivered?
We offer a range of shipping options. It typically takes 1-3 business days to process orders before dispatch. Delivery usually takes 1-7 business days depending on your location. We’re doing our best to get your order to you as quickly as possible!
*Delivery times may vary depending on your location and the shipping method selected at checkout.
2. What is your policy on delivery and what courier do you use?
At Craft Republic Liquor, we value timely and reliable delivery for our customers. We primarily use Auspost, Anonymous Wine Freight for our deliveries. It is important to note that all matters related to delivery, including tracking and issues with delivery, should be addressed with the courier directly. While we cannot directly resolve any issues with delivery, we will do our best to assist and provide any necessary information to ensure a smooth delivery experience.
3.How much does the shipping cost?
Shipping cost will vary depending on the location, the items in the order and the shipping method you choose. You can see the total shipping cost at the checkout page.
4. Do you offer Free Shipping?
Yes, we offer Free Shipping on orders over $300 to all metro regions in Australia.
We also offer Free Local Delivery for orders over $200 to nearby areas (Local Delivery option will appear at checkout if your address is within the eligible delivery range, basically 15-20km delivery radius). Please see our shipping policy for more details.
5. Do you provide a Tax Invoice?
Yes. If you require a tax invoice, please feel free to contact us via contact form or at sales@craftrepublic.com.au. We will provide it promptly during business hours.
6. Can you help me choose the right wine for a special occasion or
gift?
Absolutely! Our team of wine experts would be happy to help you select the perfect wine for a special occasion or gift. We can recommend wines based on your preferences and budget, as well as the occasion or recipient. Feel free to contact us with any questions or special requests.
7. Do you offer discounts or promotions?
We occasionally offer discounts and promotions on select wines and products. Keep an eye on our website and sign up for our email newsletter to be the first to know about special offers.
8. What if I'm not happy with my order?
We sincerely want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please contact us and we will do our best to resolve the issue. We offer refunds or exchanges for eligible items in accordance with our return policy.